We looked into your interactions with our team.

I used Zillow to list my rental and accepted someone's application however after my few interactions with them on the phone some major red flags have come up and I wanted to know am I under any legal obligation to rent my property to this person. 

Make sure you document well your interactions with the tenant.

Larger operators will get dozens of reviews per month and many more touchpoints in direct communications.Do any of y'all use a vendor, team member, or software to analyze these interactions for insights into areas of opportunity to improve guest experience?

Thanks again and I look forward to interacting with many of you!

You can learn what you need to know through self study, listening to podcasts, and interacting in forums.

as well as interacting until the appointment is scheduled and confirmed.

I suggest you come up with a checklist of all the things/interactions that you expect to happen and then come up with a plan on how to handle it. 

I guess I am in the wrong so my bad on this.Perhaps I am coming from a perspective of a conventional strategy where banks  barely interact with their borrowers and treat them like a statistic on their Excel spreadsheet - again my bad on this.

I just want it to be interactive.