Brandon Malone
Do you provide tenants with a physical key for smartlocks?
19 September 2024 | 40 replies
They even have the re-key setup on the smart locks.
Farnaz Z.
Mailbox key not returned by the tenant
17 September 2024 | 5 replies
.: The post office will typically rekey the mail box when a new tenant is placed.
Carmen Assang
Tenant asked me to pay her first month rent to move out
17 September 2024 | 38 replies
If you really want her out, I'd tell her if she leave before the end of this month and the place is in good condition, that you will return her deposit AFTER she is out, given you the keys and you've inspected the place...and as Colleen says, be there with a locksmith or new set of locks to change the locks.Then once she's out, you can try going after her in small claims court for the unpaid rent.
Karen H Sothoron
Core Capital REOs
9 September 2024 | 49 replies
Thanks for the update, I went back to the property that I have a listing agreement for and it appears to have been rekeyed by Safeguard.
Jennifer W.
Tenant transition with tenants that know each other - allow early move in?
13 August 2024 | 2 replies
Once that is complete, allow them to work things out as long as you get the keys to rekey if you will (and I would) near/at the end of the month.
Farnaz Z.
How to hold a property management company accountable for negligence?
13 August 2024 | 14 replies
A call to a locksmith should have been enough not to mention the PM should have had another key.
Kerry-Ann Bennett-Smith
Boots on the Ground
23 July 2024 | 10 replies
Hello Ryan, these are some of the kinds of tasks I am thinking about for Boots on the Ground.Lockbox installationKey duplication, meeting locksmiths, digital lock code changesMeeting cleaners, landscapers, tradespeopleProperty walk-throughs via phone and/or video conferencingMove-in and move-out inspectionsPlacing signage on propertiesPhotos and videosScheduling contractors and tradespeople for vacant propertiesStatus reports on contractor/tradespeople progressProperty drive by
Kimberly Abeln
What do you look for in boots-on-the-ground?
18 July 2024 | 5 replies
I took over the management of our portfolio while living overseas, and found one of the most challenging pieces of management was finding someone to do an easy task (photos, move-out inspections, meeting a locksmith, etc.).
Katie Southard
Tenant Lost Mail Key, We have a spare, but isn't that a liability?
15 July 2024 | 12 replies
It is the large community mailbox and you usually have to pay to rekey the whole thing for security issues.
Jon K.
(Current) Tenants say the dumbest things, too...
12 July 2024 | 281 replies
She paid the locksmith with a check that of course bounced.