After 2 emails and no reply I marked them off my list.

What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.?

Demand termination of the contract and transfer all documents, funds, keys, and anything else they have to you or the new PM no later than [DATE].

As of now, we have zero documents in the portal.

Your goals will define the route you take on this but building a list for buyers/investors is a time-intensive activity and the list is a living and breathing document.

The sooner you regain control, prove that you fully intend to enforce the terms of your lease, and that you will not be 'played' by their recall of events or documents, the more effective this action will be.  

That’ll be $50.”Document EVERYTHINGLiving with tenants means you see it all—good, bad, and downright ridiculous.

A relative who does long-distance real estate investing told me that I have to sign the final loan document and the transfer of ownership document in person.

So I do deal with one person or at least have that person I can email or call. 

Lender A is $500 cheaper in lender fees because they dont pay for some program or staff who, among other things, doublechecks info inputs and documents for accuracy.