lol it was a lot of communication and laying out upfront what we wanted/needed from the deal and then making sure it was all written out in the paperwork.

My current property management company doesn’t offer this service, and the only company I know of is very hard to communicate with.

My tenant is also nonresponsive to all communications so they may not even show up at this point.

This company charges 15% on top of any maintenance requests in addition to their normal fees but all I need to do is approve the estimates - they do all the work/communication with the contractors.Recently my PM sent me a few maintenance requests: a $1400 to fix some plumbing in a bathroom (clogged and leaking - contractor says they need to cut the pipes, reroute and replace some plumbing, recaulk.

Some piece of communication is missing.  

A copy of our current driver’s licenses (for both of us).Again, all the verifying documents have been submitted through Zillow, but now we are communicating with the wife via email (outside of Zillow).

About 3 months have gone by and we just received an email from a communications company billing us $4,000 for breaking a communication line buried in the yard.

Transparency, regular communication, and clear milestones have been critical to making this successful.For those of you who are considering working with private lenders or want to improve your deal structure, I hope this gives you some food for thought.

As the property manager, it concerns me that the software does not allow me to select message timing and verify content of communications that are sent directly to MY tenants.  

You want a platform that has built in TCPA protections as well as a multiple communication channels besides voice such as SMS and email.