They don't communicate well, don't take responsibility for their actions, do not clean or maintain homes well, and will shaft you when it's time to leave.Other than that, it's a pretty good system.

My tenant is also nonresponsive to all communications so they may not even show up at this point.

This company charges 15% on top of any maintenance requests in addition to their normal fees but all I need to do is approve the estimates - they do all the work/communication with the contractors.Recently my PM sent me a few maintenance requests: a $1400 to fix some plumbing in a bathroom (clogged and leaking - contractor says they need to cut the pipes, reroute and replace some plumbing, recaulk.

You want them all to be able to communicate well with you and with each other.

Agree w/ @Denver McClureTime change can be factored in for communication, but besides that it doesn't matter. 

I also diversify into alternative real estate, like self-storage, to stay ahead of emerging trends.I’ve learned valuable lessons over the years, particularly the importance of clear communication and aligning expectations in partnerships.

You want a platform that has built in TCPA protections as well as a multiple communication channels besides voice such as SMS and email.

Some piece of communication is missing.  

lol it was a lot of communication and laying out upfront what we wanted/needed from the deal and then making sure it was all written out in the paperwork.

A copy of our current driver’s licenses (for both of us).Again, all the verifying documents have been submitted through Zillow, but now we are communicating with the wife via email (outside of Zillow).