Communication is key

This frees you to focus on higher-value tasks like growing your portfolio, owner communication, and big-picture strategy.2.Adopt a Portfolio Management Structure: Early on, I ran a departmental structure (separate teams for maintenance, leasing, collections, etc.), and it caused inefficiencies and communication breakdowns.

I've found that having a good team of people who trust each other, stay in their lanes, and communicate are the biggest reasons we have succeeded.

Teshaws , go ahead and give me a current contact to communicate with you privately if you need a reminder of your ignorance in business.  

A certified letter is good because they sign for it, acknowledging receipt, any other forms of written communication you can get to document that they were notified of the hazard probably also helps. 

It was early and I did not think my communication was very clear so I tried to delete the post but I guess it left your 'quote' in place.So to answer your question- Yes. 

Furnished Finder does make it tricky since you need separate profiles for each room, but platforms like Apartments.com or Airbnb might work better if you're aiming for full-house rentals or structured by-the-room arrangements.If you decide to rent to multiple individuals:Tenant Screening: Screen each tenant thoroughly to ensure they’re reliable and responsible.Clear Communication: Introduce potential tenants to one another Detailed Agreements: Use separate leases for each tenant and specify shared vs. private spaces, utilities, and maintenance responsibilities.House Rules: Create clear, written house rules to prevent misunderstandings.Inventory Tracking: Document everything in the home (furniture, appliances, etc.) to avoid disputes about damage or missing items.Also, market your property with its flexibility in mind—like proximity to hospitals for traveling nurses or universities for graduate students.

I would keep and organize all of your communication around this issue, including gathering pictures of the unit and the area in question that was repaired.

Neither unit has paid rent and has blocked us from communications.

Just communicate this with your new tenants and you’ll be fine.