Most businesses, property management or not, fail due to the lack of sales, not due to the lack of systems and phone etiquette.

That’s all AI does for you.Companies try to sound sophisticated and technologically advanced with big words, making their so-called “innovative” systems look impressive.

A major system (HVAC, roof, plumbing) unexpectedly fails?

Of course, it was due to extenuating circumstances which neither you nor the lender had control of.

However a couple larger items that should have been discussed: the pipes would freeze every winter (we've since found a fix), no water shutoff exists in each unit, the well pump has to be turned off and cut water to all 18 units, no pest control was ever done on the property, there was a unit that would take on exceptional water during rain due to improper prep and installation of a new concrete slab.

With rent control in NJ, yeah, it’s mostly a waiting game if tenants don’t leave.

You will continue to have problems until you repipe the entire drain system.

I would be happy to share any of our systems, processes, or learnings. 

Automated messaging systems and payment portholes will be in place. 

Plus with it being a townhouse, you don't have certain controls like the HOA and special assessments.