Interesting city with a lot of rich history and beautiful architecture. 

Communication is easy people.

Last time I used them it was quick responses and communication and now I cannot get in touch with them is anyone else having this experience?

It may be that they are underwriting the property at a significantly different valuation than what you are using or that they feel that you or the deal is excessively risky.Great advice here, and a good HML will have an account rep or someone to communicate with you through the process so that you know. 

@Kyle CarterAsk about their communication style, does it fit with yours? 

My ultimate focus is not how can I get you rich quickly but rather, wealthy over time.  

Assuming you already paid for the first occurrence, if it happens again and the plumber doesn't find anything wrong then, yes, the tenant should be responsible for the invoice.Your PM should be setting those expectations when they communicate with your tenant."

Communication with the tenants is key.

I'm going to take your comments about the communication to heart. 

William, sounds like the Land Riches blueprint covers a lot!