like Outbound & Inbound IVR (Interactive Voice Response) that they are currently building ...

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.

I listed the properties, and over the course of 4 months sold 4 of the 5 utilizing the contacts I made at interacting with automotive shop owners.

Making the connection in person is completely different from an online interaction.

Environment issues, are there any Wetlands on my property, you can look up the national wetland interactive map https://www.fws.gov/program/national-wetlands-inventory/wetl...7.

When have you ever had a interaction with a government employee and thought to yourself, "wow, that was a great experience."

In just 24hrs of interacting I have learned and networked more than I have done within 3 months.

Check the in person events and meetups in your local area, our online community is full of knowledge and folks willing to share and still nothing replaces the opportunity to interact IRL, you never know who you will meet and where that can take you on your REI journey. 

I owned over 200 homes in south Jackson all Section 8 I had ZERO men as my tenants 100% single moms.. while I would love them to buy homes my interaction with them is the majority or 2nd 3rd generation welfare and really have ( as you rightly noted) no real sense on finances other than how to get the handouts how to work their cells phone etc etc.

I can tell you that their involvement is on the financing side only, as they work with local installer partners on the back end with the installer managing the customer relationship so Mosaic wouldn’t typically interact with the customer directly which might explain the gap in the line of communication.