From a lender's perspective, we struggle to get good loan officers.

PO box or your attorneys office is typically the protocol.

Their website shows a downtown Seattle address that is likely a condo and not a business office.

Then it did take some time to build the credit as you would open up some credit lines through places like office stores.  

There you will be asked your criteria and then after answering a few questions you will be matched with 3-5 agents or loan officers in your area.

Mid-term Rentals: Utilize platforms like Furnished Finder for still higher rental income potential but less management than a nightly rental requires.Commercial Real Estate: Explore opportunities in office buildings, retail spaces, or industrial properties for potentially higher returns.

STR's are a different beast entirely, whether professionally managed or not, but they do allow for an easier/quicker exit than traditional commercial such as retail, office, warehouse, or multi-family.

Most commercial, mixed-use, office, multifamily res, and small industrial uses permitted. 

If you're having this much trouble communicating virtually with your property manager, I suggest possibly heading to their direct office and request a copy.

This year they are ~$110-115/month...I can't find another insurance company that can beat Jason Klien's office (Farm Bureau).