So you hurt her feelings and she moves out.

First month free only attracts people who move every 12 months.

Like you said, I do believe you'll see more firms with "all services under one roof" moving forward. 

Hi Geoff,In my opinion, keeping your current home as a rental property could be a smart move.

I know people who do this and I do not believe there are issues with it, but speak to an attorney and they should probably notify the company if they are an employee of that company that they are doing this.

As a company we invest a lot into having top line service.

Once that payoff is made the wrap mortgage moves to first position. 

Rest assured, we're actively working on addressing these aspects to ensure a smoother and more reliable experience moving forward.

Unless you believe the owners knew in advance that this model would not work and were doing this to just feather their nest and move on ?

If you decide to move forward, best of luck to you.