I call my Hungarian thrift store owner Jan and he delivers with a smile and jokes in a cool accent.

Yup Comply ,,,comply and smile..As far as rust on furnace,, sand it off and spray paint it..if it's the exterior.. if he red flagged it.. you got issues and might need a HVAC guy to service to ok that's it's up to use.At least he didn't hit the electrical panel or outlets, gfi's ,, roof.. or sidewalks/ steps for cracks..You could ask if you can still get ok to rent, and he'd probably say OK... with time table for reinspection.. set.... did you ask??

When people that shouldn't be investing are buying it makes me smile.  

It is not too hard to smile and have empathy for families who are just as frightened and scared as the rest of us. 

My advice would be to start smiling and dialing to find small mom-and-pops that are interested in selling their facilities. 

Especially the ones that have families, are working the night shift, and still find the inner strength to smile and provide good service no matter the pressure they are under.  

It was meant to merely bring a smile, not to offend.  

While they should have been nicer about it (first rule of customer service is if you're going to acquiesce to the customer, do it with a smile so they leave with a good impression), most other companies wouldn't have offered the refund...In fact, had she written a nice note along with your refund offer, I'd probably be recommending them right now. 

I like to keep an arms-length, you give people a smile and they will go a mile. 

What kind of a deal would make you smile if you bought it?