Here is a good Facebook E Book to further enlighten:http://blog.hubspot.com/Portals/249/docs/facebook_for_business_ebook_hubspot.pdf

Also a free eBook (pdf file) was made into a spiral manual as a reference tool.

They want to be stupid, well, it can cost them, because it costs you.If I were in your situation, I would get it cleared out one more time, maybe buy the tenant a complimentary roll of toilet paper, and give them written notice via certified mail that you cannot afford to have their toilet line rooted any more due to negligence on their part.

Ask about eBooks. 

I've read 7+ of Grant's books, and some of his short e-books.

They are a giant "rah rah" session with some of the most basic information that you can find online for free on these forums, and podcasts and ebooks.

There is also a great e-book called "The Agent's Guide to the Appraisal Process" by Chris Dolland from a company called AskAppraiser.com - I have a copy, but I couldn't tell you how to find it online for purchase (I tried to find it and could not...I think they are re-vamping their website and e-commerce cart). 

Why ... no complimentary maid service?

Steve, you made some nice comments that were very complimentary.

So, I usually will point a real estate agent who is at least open to hearing from a short sale attorney and give them a link to someone like "Jeff Watson" ebook, entitled, Navigating the Short Sale Jungle.