Commissions and other fees (admin fees, processing fees, consulting fees, etc) can be, and usually are, from customer to broker. 

I have had one guy contact me through Zillow and ask what the number was for Zillow's customer service.

As a PM, that doesn't make sense for a residential property for most/all situations.I want to align the owners (my client/customer) goals/success with my own.  

I don't even have an ATM  ( one of 4 people in America who does not).. there is no 800 number.. customer service is your private banker.. we send 2 to 10 wires a day and receive (hopefully 1 to 5 those are payoffs) and our banker will make memo's on our bank statements so our bank statements are customizedIE there will be a credit then there will be # 41  we know project 41 paid off.. very very transparent for my partners they can follow the company just logging into the bank account..

You get your cleaning fee, and the customer sees a discount for additional nights. 

So far, it's been working pretty well and some of the features I've really appreciated are the custom workflows, ability to prioritize tasks, and ways to link tasks.

Can't hurt to call/write a letter to some sort of ombudsman, regulator or the bank's customer service.. 

The estimate is very high, but the door is a custom size.

If you are going to do your own work, then you can essentially be the best customer HML can have. 

Self employed/independent contracts, as I am sure you know, can make nothing one month, and blow it out of the water on a big customer the next month.