However, understanding your rights and options is the first step in protecting your investment and making informed decisions moving forward.Wishing you the best of luck, and I hope you’re able to resolve this situation quickly.

They sent a letter to the owner that the "issue had been resolved" at the same time 10 to 15 people were living in a 3 bedroom.

As Drew stated in the 'stay away', I did, and the problem resolved itself. 

At this point I suggest we resolve this through Airbnb support.Ultimately, the resolution was to refund the guest 50% for those unspent nights. 

If there are issues, I have the next couple of weeks to get them resolved and have a re-inspection before the end of the month.

Has anyone ever had this type of an issue and if so how did you resolve it?

If you don't know how to resolve a SubTo problem, don't teach the technique.

There was an issue with probate that needed to be resolved, which caused a significant delay.

Communicate w/ your PM, the City and follow up until it's resolved quickly. 

That said, I'm not sure how to go about resolving this issue...Both our upstairs and downstairs tenants moved in July 1.