If this is how they are treating a potential investor/customer who will bring them money, I wonder how they are going to treat existing investors who already have their capital tied up with Sunrise.Hope I am the last one!  

I will assume positive intent here that this is not the experience you intend for your customers.

Now IF you have all those bases covered, my tips are: Take GREAT pictures and for the love of all that is holly please no close ups, wide angel pics.

Video walkthroughs, uploads of weekly pictures and videos each week.

Local lenders and credit unions could face insurmountable losses to their balance sheets and customer bases as well as the downstream financial and real estate service sector.

The PPM and Docs are customized for your project so you will need to have it outlined upfront on the structure and payout (is it pref equity, debt and the capital stack etc).

I would also look at the full picture.

Probably to protect their trust of their customers, and hope that we keep coming back, year after year.So today, I went back to my old business model:  A fair price for my properties. 

My only complaints with their customer service are 1.

They changed their policy promptly.It seems to me that some companies could use this as a tactic to scare customers from discussing what they feel to be their version of events.