If you can't shut them down, you need to get rid of them.Every Landlord can avoid chronic complainers by:honestly disclosing the condition of the home prior to application/leasing/occupancy;including a disclaimer in your lease that says the applicant was given a chance to inspect the home and they are accepting it "as is, where is" unless cleaning/repairs/improvements have been agreed to in writingIf they insist on complaining, simply respond back by pointing them to the disclaimer.

This sounds like the kind of choice made by the chronically middle class.

The city has tagged both units as uninhabitable, but allows entry to retrieve belongings (it has heavy damage but is not in danger of falling down).To add to the saga, their credit is far worse than it was when we placed them in our unit due to the husband having chronic back issues that have prevented him from doing his job full time. 

But based on your account, you were not chronically late. 

lol yea i've dealt with a lot of stuff over the years.......................Tenant smoked a big ole' bowl of chronic & left the house while leaving their smoldering bowl inside of a hanging basket on the porch.

If you were my tenant I would give you your walking papers and let you pay some other landlord chronically late.

I always have my bookkeeper send emails reminding them, and usually can keep the chronic late payers to around 10% of my units or less.Best of luck!

However, if the tenant is chronically late and just irresponsible, they get a late fee until they pay on time. 

@Paul Sandhu I wish I could; chronic back issues and working overtime prevent that.

This I hope will allow me quit my day job and work as an owner of my own physical therapy clinics where I may franchise in order to protect myself from automation and give back to the community in ways of health and wellness, education, and chronic pain treatment.