I think upfront communication with your property manager on how involved you want to be would be the best course of action.

The first house was called “Rent Ready” in the communication emails.

Not familiar with Jacksonville as much as I don’t live there so apologies for any mis communication 

Our guess is that she never communicated any of this information to her buyers, which is why they thought we never done the work.

I have grown up working in a national contracting business, and am therefore familiar with how contractors work and communicate (I really enjoy this aspect of RE).

I sent a direct message here on BP, where we initially started communicating, and am hoping I might hear back that way.

The one thing they did communicate with me was to be careful making extremely low offers since I would be considered a professional and it could negatively impact my business, which made sense.

Maybe remove the photos and see what happens, but have the owner communicate with her. 

I second cozy.coI’ve been using it these last few tenant cycles and it’s a great tool in many ways.1- if the tenant won’t pony up the $40 fee or take the time to do it, it’s a great indicator for me to who I’m dealing with2- I don’t have to take applications and money and I don’t feel bad for taking an app fee and not giving it to those applicants. 3- no need to collect ssn and to destroy4- Tenants can’t leave anything blank as they can with a paper app5- feels more formal and professional 6- generally the type of potential tenant I like to deal with that can use tech to communicate, which gives me a glimpse to how they’ll handle future complaints and requests. 

I will tell the guy to communicate with my son rather than go to his dad.