That usually only applies if you will be bringing customers to your home.

I have customers come into my business and pay by credit card.  

As for his customer service I think there is room for improvement.  

I would take a picture and ask elsewhere if I am being fooled.

We use QB for accounting and Rent Manager for PM (I often feel like it uses us - although there customer service reps are great).

Without an agreement: the Buyer is your customer and the seller becomes your client because they are the one paying the commission. 

The content is super detailed and guides you through every step of the BRRRR process - big picture stuff, as well as all the little details. 

And then when the distributions got paused tell the same customers, who really needed those funds for retirement, they were being short-sighted to focus on de minimis cash flow and should wait for the real money to come in via appreciation?

I've looked into Guesty (which seems too expensive for what I hear to be awful customer service), Hostaway, Owner Rez, and Lodgify.

Let me paint you a picture.