If my deal didn't work out or didn't work out the way I expected, I'd do an analysis of what went wrong and switch only if the market doesn't suit my needs. 

It looks like a great idea on the surface but the numbers don't stack up from a risk/return point of view as far as I'm concerned (it could be different for you depending on your return expectations).

I expected much more.Lesson learned.

We've found that expecting the resident to pay for these is customary, expected and actually increases the likelihood that a resident completes their lease.

Clear communication on expectations is key—I'd definitely push them to split that $250 cost at the very least! 

You could reach out to a few Property Managers in Salt Lake City to see if any of them would be able to give you advice for the area, as they would be familiar with the region and what to expect from the investment! 

I can tell you a lot more but don't expect it to help.

In a city like Philly, you will face many challenges - you need to learn the market and know the neighborhood and the block and make sure all of your numbers are within reason, you need very reliable contractors, you need a to understand the permit process, you need to be familiar with market expectations. 

Everything resolved as good as could be expected w/o court (albeit full renovation was needed.)

I learned that with an A-Class tenant expectations are higher and had to step up my level of service.