You aren't going to take someone to small claims court for damaged paint or anything, and if a major loss occurs the tenants are almost never collectable anyways. 

It's just a way for the city to collect more money, total scam.

First is experience handling property management, are they themselves investors, processes for handling maintenance, evictions, collects, and then maybe the fees and pricing (commission, lease fee, release fee, inspection fees, and all of the other garbage fees most PM's make up).

I recently recommended another client to them who already knew of them after extensive research.  

(Most likely considering adding a 7 year ballon.)Do you suggest letting a loan servicing company handle payment collection/escrow/insurance or are you all handling those pieces?

I even do my Lease Options through escrow to make sure the mortgages are paid and seller's don't walk with the cash leaving me a foreclosed property and no way to collect.

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I know I probably wont have any luck but is it worth it to turn it over to collection agency if they can collect anything?

I don't understand why you need to do what seems like extensive work on the HVAC.

They also have a "reserve" fee in which they collect 10% of every credit card transaction and hold it for 90 days before releasing it back.