If the PM has an office and staff, I'd be concerned that they aren't returning your call. 

There you will be asked your criteria and then after answering a few questions you will be matched with 3-5 agents or loan officers in your area.

My other tenant on site told me what happened and gave the responding officer my contact information.

I'm happy to walk you through it, do you have a relationship with an title/escrow officer who has done these types of deals? 

Look closely at the condition of the storage units, security features, office, etc.

Does this have relevance to a SFR and 2-4 unit strategy or just more systems-intensive MF, office and industrial assets?  

I get a lot of calls after an unexperienced loan officer drops the ball and a customer finds out their loan dies due to lack of communication up front on the application.

@Matthew Paul my first broker required all new agents to be in the office cold calling FSBO, expired listings, and preferred farm area for several hours x times a week.

The only challenge I faced was explaining how my deal worked to the seller and the loan officer.

Lots of properties are acquired with an owner-occupied loan in a 1031 exchange, especially primary homes that have will have an ADU for rent or that contain a large office space for the homeowner/taxpayer.