Let's look at two actions that can help reduce any potential liability:1. 

Google cognitive dissonance and you'll understand the true agenda for their presentation. https://en.wikipedia.org/wiki/Cognitive_dissonance"The discomfort is triggered by the person's belief clashing with new information perceived, [or perceived new information, which is neither new nor informative] wherein the individual tries to find a way to resolve the contradiction to reduce their discomfort."

I’m not really a “people person.”A PM can definitely pay for themselves just in higher rents, late fees, collection of damages beyond security deposits, and reduced vacancy.

This takes a little more work, but it's the fairest and reduces the likelihood of tenants that squander utilities.If you choose #2 or #3, there are considerations:Start with an average.

They have good feedbacks, but this is because they know a mean to reduce the volume of bad feedbacks.

I will be putting anywhere from 3.5%-5% down on the property so with that in mind, would y'all recommend starting with a Multi Family and reduce my living expense or with the SFH and not cash flow until year 2 when I am out of the property? 

Ask current lender if they can modify existing HELOC to reduce to prime + 0. 

I recently received a letter stating that due to our property not performing up to standards, they will automatically be reducing our collections % down from 58% to 50%.

If income grows faster than rent then the home appreciation can still accelarate rapidly especially when city inventory is reducing....Also the very basic component of home appreciation is money being circulated and not primarily the income in that area.

Which would effectively reduce finance cost.And allows for other options such as offered by ROCusa.org (Resident Owned Communities).https://rocusa.org/whats-a-roc/what-is-a-roc-how-is-it-diffe...Together these options allow the residence to keep their costs within their own control, and continue to live where they are.