Grace Property Management is pretty decent.As for the draining of the buckets, simple solution. 

More of a simple screening tool, and at least I have some kind of idea for who to go after if there are damages of fraud. 

I'd check out Natalie Kolodij's podcast- she knows her stuff and she makes the concepts simple and interesting. 

Simple.

That keeps it simple for both sides of the transaction.

Simple solution: Inform them that unfortunately you can’t accept ESA letters without being able to verify the validity of the letter by speaking with the local licensed mental health professional who prescribed them their ESA, so that you can verify that they have a legitimate disability requiring an ESA as well as that whoever prescribed it to them is a real licensed mental health professional who has an ongoing relationship with them beyond just receiving a one-time payment to “prescribe” the ESA. 

Common complaints I hear is timeliness of communication, but it doesn't seem to be from everyone.

I am leaning towards demolishing the house and building a simple 3/2 but I have no market data in the city for new builds in recent years.

Create a simple spreadsheet or written list to compare the features of each and identify the ones that align with your requirements.

The conversation was pretty simple it is a pandemic and if you stop paying I am going to ask you to move.