I have trained a VA in India to research these cases and input data into my CRM, which automates workflow / followup. 

It's all automated.  

Even the counter is subject to another 24 bid period though - so that gets tricky too.HUD is done as an automated system.

This to automate the process?

I am looking at the automated software such as buildium, propertyware, appfolio, etc. 

I do not know out your way but here most reputable contractors use professional computer automated construction accounting systems that can spit out a receipt in one second and most supply houses likewise have automated systems a contractor can simply tie into so there is no such a thing as duplicated accounting systems that would cost you extra time and money to produce a receipt for the client.

Even with automated rent collection and maintenance requests, we'd still conduct inspections every three months and be able to schedule them in advance.  

Plus, everything is automated, and documented.

Give them your criteria and have them set up an automated search.

Have you started to automate your business in any way.