Analyzing it I learned that he had purchased a PACKAGED program, designed for a generic company in his general field of business.  

I've spotted a package deal for two duplexes right next door to each other.

Great thanks @Michael Smythe, in your experience can you itemize the tenants that have the Resident Benefit Package? 

As a Stessa Pro member, I rely heavily on its features to manage my properties, and while sending over the tax package reports works well (since the Income Statement and Balance Sheet are standard for most accountants), my bigger challenge has been finding a real estate-savvy CPA who doesn’t charge more than my annual cash flow for their services!

The more hands off you become in single family rentals, the more they start to look like syndications, i.e. trusting wholesalers or realtors to send you deals, buying based off their packages, hiring management companies and trusting them to do everything correctly, etc.  

I would at least get the permit to build as many units as possible.Then, you can decide to either build, package the whole deal to sell and roll the equity into something else, or refinance and buy something else.

We implemented a similar program and called it an 'Owners Benefits Package,' but it didn’t go over well, so we eventually phased it out.

I see it also with our single family rental properties, sometimes we refi a package and they are all finished to the same standard, they are very similar, sometimes on the same street. 

Most loan packages include something you sign that says that you will cooperate with them to correct any technical errors like this and I believe it also includes the ability for them to sign for you if you don't but obviously they prefer to have clean paperwork where you have signed it. 

I was able to package three of them in one deal, which ended up breaking even/not profitable (A little bummed on this one since I think the buyer (an investor) won the better side of the deal in terms of gaining equity on the houses).