I'll Google those items and see what I find.

So using your words "Lockup" the property but make sure your offer includes due diligence items to protect yourself.

I would highly encourage paying a GC to walk deals out the gate, have them give a scope of work so you can see what items costs.

Unless the item is a total fabrication.  

We are everyday approaching a European model where people own less and less of both land and buildings. 

Yours sounds like a much better model than most.

Some people are sending supplies (clothes, other needed items like school supplies, food for humans and pets, etc). 

And addressing my item #1 comment, almost always, when a "distressed" homeowner is approached, they initially are grateful to have the loan brought current, but before long they forget the circumstances they were in and you become the bad guy that stole their house.

Not disputing your experience and I'm sure your agent is great.However, the Goosehead model is designed for the local agent to sell and the corporation to service.

Regarding next steps, I agree that the best way to approach this would be to have one person act as boots on the ground and the other person handle the back office related items.