Most of those contractors get slammed with work and instead telling the truth to the customer they choose not to pick up the phone or promise something (because they feel bad) and not follow up...I do flips my self and most of the times I use subs - small subs.

This is why I always recommend using an Independent Agent that has the best interest of the customer at heart, not the best interest of the companies bottom line. 

If you rent month-to-month, you get 30 days notice any time of year with nothing to mitigate your risk.There's a big difference between "charity" and offering a discount to reward good customers.

Wouldn't it be better for a new agent with no local network to draw upon, to try to work at a new home builder where you might make less money per sale but at least you have sales and can turn customers into potential clients down the road? 

Please contact our Customer Service team at [email protected].

Maybe I am, but if you know a guy or gal who meets this criteria become their favorite customer by telling me about him/her. 

What's the custom for allowing, not allowing, charging an extra deposit for, or any special considerations, (or none) for the issue of smoking in your apartments?

A side note your rental type dictates your customer.

I left that field and was a carpenter at a custom furniture shop for a period. 

.#1 A Customer Relationship Management system (CRM) It it's very helpful to your brand to have a good website .