It appears he had done poor underwriting.  

I see it that your first decision is; to scale (grow), to coast (doesn't sound of interest or else you wouldn't be asking these questions, right), to exit (cash-out) or to transfer. 

The tenant doesn't get to make the decision on who they work with.

@Troy Parker Every time I have rented to a friend or acquaintance it has ended poorly.

It could be that the decision makers were not aware of the ceiling on your budget.

As you can see from our teams response on this thread, we are VERY engaged with our company and clients EVERY client matters, so you can understand when someone speaks poorly of our shop, especially when incorrect, they take it pretty personally.Second, you mentioned "a lot of people" who are not happy with our service.

Look for shops that test and offer guarantees.For valued tenants or premium units: New appliances might be worth the investment for their reliability and long-term durability.Ultimately, your decision depends on your goals.

I have a client in Kansas City, MO that had to make the EXACT same decision a couple of years ago.

REI investing for almost 20 years, owning a wealth management company for 22 years, suffice it to say there has been a lot go data/spreadsheeting/tax analysis/meeting with my team go into this overall decision to sell the entire portfolio at once.  

@Janine Sharma The decision to classify your onsite mobile home park property manager as a W-2 employee or a 1099 contractor depends on the degree of control you have over their work.