I do not know how they are handling new customers verse the Midland existing customers.Regarding the customer service it seems the people I dealt with are still employed and only my "personal rep" as it were, was promoted and another took her place.

I think they meet in person, but not sure it may be on zoom - they are not members of MAREI, so I don't have all the info - they do post their meeting on Meetup.And there are a lot of virtual meetings, plus MAREI events on our calendar. 

Sloan, he seems to be knowledgeable about commercial real estate and after peering over his website briefly, it seems that he offers personalized training to people new to the business. 

There are multiple potential strategies it's just really going to depend on your personal situation. 

@Denis Orlov I don't do STR, but I've rented one of my personal properties for arbitrage before. 

If you set the vision and then define the roles and responsibilities I think you can have an easier time finding the person you are looking for.

Hard to say one way or another without knowing your personal finances, goals etc., but it seems like a good deal. 

Does anyone know a property manager that supports small self-storage rentals in addition to residential rentals?

You could also sell the lead to another company/person.

Many require that you keep funds separate from personal funds.