Quote from @Jr Miller: The lack of human interaction increases our number of showings.

Keeping notes on every interaction is a lifesaver when revisiting old leads.

In my opinion, if what you want is leads, you aren't going to make the right use out of Pro because you will be trolling for buyers and sellers instead of being an asset to the community and answering questions.If you've been a Pro member for several years and have only made three posts, you haven't been interacting with the community over that timeframe and that is where relationships are built.

There are so many misconceptions about what a property management company "should do"  The fact is, if it isn't in the management agreement, they aren't responsible to do it.I agree if they're not being truthful about contacting the electrician etc that doesn't foster trust in the relationship. 

@Kim TranI would reach out to @Dave Foster for anything to do with 1031s.Gino

Third, any interaction, especially sales, has the ability to be predatory if you're a predator.

Look back to world's fair in the 60's, countless hair-brained crazy head-in-the-cloud's ideas of true creativity that foster into real innovations.

This can help with limiting the time your unit sits vacant.These situations can get tricky, but I always recommend staying level headed during your interactions with the tenant.The worst case scenario is the tenant ends up unhappy that you don't want them to break the lease early and/or they don't want to pay for an early lease break (hopefully defined in your lease agreement with them) and ends up damaging your property, costing more, prior to their actual move out date.

Core values that have been vital to our company’s success include integrity, ensuring we always deliver on promises and prioritize ethical decision-making, and collaboration, fostering teamwork and open communication at every level.

Again, the BiggerPockets store has some books on this topic, or you can learn about it by watching podcasts, reading blogs, and interacting on the forum.