Quote from @James Wise: I've never heard of KS York so I've got no dog in that fight.

I may also charge if one of our people can't perform scheduled maintenance because the tenant has not crated an aggressive dog.

I was worried about it, but so far no damage or stains and we allow dogs.

My landlords usually charge $50/month for a big dog over 40 pounds (or for any dog) and $25/month for cats or very small dogs.

However I live in a state that has venemous snakes, alligators, wild hogs, pumas, coyotes, bobcats, feral dogs, etc.... 

I had a few people interested only after I dropped the price down to $2100/month for a 4 Bed/3.5 Bath, utilities included, and I was the cheapest house in the area for that size on FF (we also allow dogs, which many don't).  

Recommend maybe they get a mid day dog walker so the dog gets out and gets some exercise.

Hey Sahara,Given your situation, there are a few immediate actions you can take:Continue Negotiating with PennyMac: Request an urgent escalation of your case.

If an issue is urgent or under $500, we handle it immediately without prior owner approval, but always keep owners informed on repairs.

I would consider this an urgent matter, though maybe not an emergency per say.