I always cover my experience, the brokerages experience, and expectations with communication - 9 - 5, M-F, 24 hr turnaround during business hours, and the owner can reach out to me personally when the team isn't present. 

How can I communicate with you?

Yes, they do nickel and dime some but the are competent and communicative.

We get just as frustrated because the system is a bit "broken":(I believe the team is in communication with you about your options - just be sure to also let us know your choice to secure the property to deter squatters as cost-effectively as possible.

In addition to tangible screening such as credit checks, evictions, criminal background, & income checks consider intangibles as well - how well do they communicate with you & how professional?

I was very impressed with the communication and the easy process.

I've been in communication with their support team and they are working on getting a good number of requested features up and running in the next few months.

I use this and share with my team (i.e) drone photographers, VAs, reatlors, partners, etc.Zoho Forms, I use this to collect info from leads, buyers, etc.Zoho Desk, this is a ticketing where all inquires go to and since it integrates with Zoho Forms, it creates a ticket within Zoho Desk + New Lead within Zoho.Zoho Cliq, similar to slack, I communicate with my team with this software.

I now also offer limited service where I do the guest communications, marketing, and pricing. 

I think communication seems to be the issue here especially with your comment on how the PM is unresponsive.