It takes time to learn and configure it for rentals, it's just not nearly as good as a tool that is custom-built for managing rentals and rental finances. 

Baseline customer service was of no help.I want to understand what products do you use?

Baselane's customer service is better but their accounting platform is still being built out and pretty basic at this point, imo. 

A customized plan that supports your objectives can be created with the assistance of a financial adviser or real estate specialist.Good luck!

My dad is a general contractor, who builds custom homes,  and my mom is a part-time real estate agent.

After working with a lot of lenders over the years, the most important thing for me is their level of customer service (will they provide a lender letter promptly for you when you need to write an offer quickly, call the listing agent to help you get your offer accepted, pick up their phone for you, etc.) and do they close on time?

Or is anyone aware of people utilizing custom automations which they've developed with a developer or on their own?

For purposes of this paragraph (e)(3), an activity involving the use of tangible property is not a rental activity for a taxable year if for such taxable year—(A) The average period of customer use for such property is seven days or less;(B) The average period of customer use for such property is 30 days or less, and significant personal services (within the meaning of paragraph (e)(3)(iv) of this section) are provided by or on behalf of the owner of the property in connection with making the property available for use by customers;(C) Extraordinary personal services (within the meaning of paragraph (e)(3)(v) of this section) are provided by or on behalf of the owner of the property in connection with making such property available for use by customers (without regard to the average period of customer use);(D) The rental of such property is treated as incidental to a nonrental activity of the taxpayer under paragraph (e)(3)(vi) of this section;(E) The taxpayer customarily makes the property available during defined business hours for nonexclusive use by various customers; or(F) The provision of the property for use in an activity conducted by a partnership, S corporation, or joint venture in which the taxpayer owns an interest is not a rental activity under paragraph (e)(3)(vii) of this section.

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We've worked with Michaelis and had spoken with other customers that had a great experience.