Those who think an umbrella policy is enough miss one important point: if your policy has to pay out, that means someone took you to court, and you lost.

- Do you have an in-house maintenance team? 

I would initially travel to the area for a couple weeks to meet and assemble a dependable team.

If you want to run the numbers more closely, feel free to reach out.Best,PatJasper, the Pat Boukhaled investor team,Turning investment visions into reality in Phoenix, AZ - ranked #1 for residential real estate growth and opportunity by PwC

You have insurance that should cover the lost rent until the repairs are done.  4-6 weeks is quite a while, I'd see if you can get another contractor in there.If they've been late two other months prior to this, it is a bigger problem and I'd just get them out.As for contacting the agency, who is paying the rent? 

And one of my requirements is that my sponsors have full estate cycle experience ( meaning through the great recession) with little to no investor money lost.

You’ve already hit the nail on the head—patience, organization, and a solid team are all crucial.I invest in Michigan and visit 3-4 times per year, primarily focusing on Detroit.

I already live out in the country so cell service isn't great, but then they lost a number of cell towers and since internet was down just about everywhere, the cell towers were overloaded.

Troubling times for Hello Landing for sure, and the current team doesn't see it getting better anytime soon.

He works with pretty much all of the investors on the BiggerPockets forums and will be a valuable resource on your team!