It produces useful reports for various properties.Cons:   They over promise and under perform on virtually everything.  

Mostly because it was so thick with stuff that you really couldn't even walk through the property to make accurate project estimates.

Rehab: Coordinate with local contractors to perform quality, cost-effective renovations to increase property value and rental potential.3.

Everything you said is accurate.

You can save money and be able to check off certain items related to management with software, but how accurate are they?

A professional can also ensure that you perform the proper tax reporting and record keeping on the transactions.

Reviews can sometimes be a problem for them, but they do have some that perform.

Perform your own investigation and build your own rent roll/spreadsheets to confirm everything.

Let them help you with comparables, recommendations for the types of rentals that do best in that area, and maybe even connect you with a local contractor who will be able to get you an accurate (ish) estimate on required repairs. 

Lack of performance I would say.