@Caleb Genry I also can use that awesome Excel spreadsheet sir> 

Details matter: keep a log (something like an excel spreadsheet) that documents the date, duration, and events that occurred/work you did. 2.

Would like to become more savvy in the multi units properties realm separate from some of my commercial properties tenants who have excelled in that type real estate.   

For a simple/budget-friendly option, Google sheets/Excel can actually be a great starting point.8.

Another tool that is really excellent for this is Pricelabs.

I suspect there are already excellent deals, and that there is reason to believe that buying will be rewarded handsomely over the next 10 years, but that the "bottom" may still be 12-18 months away in a market like Tampa. 

I know I can create a series of my own documents regarding this in Word and Excel, but am wondering if there is some kind of software package out there that handles this problem?

@Patricia Andriolo-BullStessa is an excellent platform for tracking income and expenses for investors; it is user-friendly.

It is not very difficult or complicated to evaluate commercial real estate, there are plenty of good books available that can teach you how, textbooks, online courses, community college classes, even excellent youtube videos etc, and it is actually quite enjoyable in the process to learn.

I feel like they took my money and didn’t give the excellent service advertised on their website.