Lots of wrong/bad numbers and high email bounce rate.

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@Agatha Simmons Ensure that you are documenting everything that is occurring.

I uploaded my property on their platform but I got an email last week saying their platform is updating so they will be uploading for owners until the update ends. 

Implement documented repeatable processes to reduce errors and improve service levels.By being efficient, and cutting some of your costs you can hire better talent with the leftover cash. 

Also be sure your PM is documenting everything if you already started demo and rehab.

Good question, Suzy.Then an email:  "I think something's not right. 

Promissory notes are transferred by endorsing the back or a document called an allonge.

I would think their loan documents give them the right to control the property after the original owner dies - regardless of who is living there (although I have no direct knowledge of the laws where you live).There are details we don't know here... like if you want the house for sentimental reasons, or because you see the value between what it's worth on the market today and what the reverse mortgage company wants for it?  

Name of the game for me is speed to move the contract.Currently I have a mass email marketing platform that works well but no one checks their email as much as their texts.