It tries to do too many things and poorly at that. 

It tries to do too many things and poorly at that.

I am a happy customer and would use this company again.  

Again, I’m not sure if these guys do this to everyone or if their customer service ability as partners is just terrible.

I have no mercy and no tolerance for poor ops when it comes to stuff like this.

To avoid going through the same poor experience, keep reading.Even if someone gives you a referral here, do NOT make the mistake of assuming that the PMC will meet your expectations, just because they met the expectations of the referral source.In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.It's often a case of not doing enough research, as they don't know what they don't know!

Every little thing in the project should be in writing, even down to the door stops :-) See my tile spec sheet below ...Two problems with your post though - 1) In my experience, most problems come from the customer changing their minds constantly.

It still had poor locale support and was not much more International than the U.S.A. version.

Were there any challenges with shipping, customs, or delivery?

Quote from @Brandon Weis: In your opinion, as you are starting out at 0 reviews, do you think it is a must to beat the competition on price to overcome customer's hesitancy or lack of trust with no reviews?