I would love advice from the community on this issue.  

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

It would be wise to rectify it before transfer of title so your starting off clean and hopefully won't have any issues when you go to sell down the road. 

We agreed to address the issues left by the previous tenant and you did not want us to handle it.

FYI that the address listed as the mailing address for the city notices is still the property address. 

The tenant has a roach issue, even though my building has a monthly exterminator service.

One more thing I should address:  Installing cameras inside of a residence with other tenants can be a HUGE legal violation.  

I started to notice some issues early on when I tried to get some new tenants screened and signed up. 

They have addressed the issue of depreciation of components, but not the actual methodology of the study.

 My concern regarding an ongoing issue with my Stessa account.