I would tell the complaining neighbor to talk to the other neighbor directly and/or call the police.

Its typically triggered by a third party, so until someone wants to complain, there is no ADA compliance police wandering around giving citations.

One was taken over by some squatters causing problems for the neighbors and the police were contacted who contacted the lender.

it is already the 6th day of the month, and most of our tenants made the on time rental payment on the 1st.we am copying our attorney soon and will report to the police department for lost $49,987.00 tenant rental income.So far we have called your customer services and online chat but nobody is answering.

This reminds me of a police officer  pulling somebody over without reasonable cause and asking to search their vehicle and if the person does not consent, they’re saying you must have something to hide.

And yes, they ARE actively policing it.

.- Have they filed a police report?

But maybe your tenant reaching out and mentioning that they're going to be forced to file a police report for fraud could generate some traction...obviously the real objective here is to just get the seller to call you back...

After a few brief moments that had felt like an eternity, the police were called, thankfully. 

- We had 2 break-in & furnace & HWH thefts there this year:(File a claim ASAP, you'll need:1) Utility bills to prove electric & gas were on2) A police report, proving a break-in3) Pics/video to prove the condition of the property to support theft claimWhat are you doing to mitigate additional damages?