I don't have a system for tenant maintenance requests.

You also become responsible for making sure your tenant has a livable space - keeping all the major systems up and going - so hot water heater, AC, the roof, electric, plumbing, etc.  

During the time we lived there we made some minor upgrades/repairs- renovated upstairs bathroom, replaced carpet on 1st floor with LVP flooring, added artificial turf to the backyard, replaced pool pump, and replaced the HVAC system.

Recently though I have come across a major FLAW in their system, which I honestly cannot believe exists: When a payment series ends, the system archives the series on the day it ends.

. • Inclusion of tenants in the violation system, including sending notices to them when needed. • Regular monitoring of approved leases to ensure proper actions are taken at the leasing expiration and renewal dates. • Preparation of quarterly reports for the Board of Directors outlining the current status of the leasing program. • Coordination with the Association attorney as needed for enforcement of the leasing provisions. • Assessment and collection of costs for this program from the leased units by the authority of the Community Covenants, Conditions, and Restrictions (CCRs), $150/year.

It's just a matter of getting your systems and tools setup along with assembling your local team (i.e. cleaners and handyman) -- You can do it!

And yess, the capitalist system rules..

He had a great video explaining the system, but maybe you have to see the link in the ebook.

For class b on up, if you cant find a competent manager you should be ok with all your systems in place.

Here in San Antonio we are perfecting systems for doing un-accompanied (no agent present), vacant home showings.