It pays to know the rules, what you can build, the busy times, and to run it well.

Guests review you based on 3 categories, cleanliness, house rules, and communication.

This probably has to do with the new rules that went into effect after the NAR Settlement that went into effect this summer.  

Put locks on each bedroom door so individual tenants have security of their personal belongings.You need a really good set of rules regarding shared common space, cleaning, kitchen use, bathroom use, etc.Be very clear about the rules up front, and selective about who you put in there.

I'd focus on sales trends, rental yields, and local rules.

People still do it, but always a risk if you try to go around the city rules and regs.

Both of those towns have stringent rules about STR's that can make it more difficult to find the right property that will fit your strategy.

My out-of-state clients (most of them from California) are successfully purchasing rentals here that meet the 1% rule and have steady cash flow.

In this case, since you're denying based on your own research (court records), this may not apply, but it’s good to stay familiar with these rules.4.

Get a new PM, this one doesn't understand the rules and responsibilities they're supposed to be applying.