I work with mobile home dealerships and many of their customers end upgrading to new homes while selling their used homes.

When I was working for banks and did financial planning for customers, we used 3.1% as an assumption.

Steve Ellis is absolutely incredible, his customer service is hands down best in class.

@Ryan RuncheyAside from DIY approach and the outsourcing approach, there is a middle way, and it may be just be the golden path for many newer investors.There are companies that will set up your account, customize it according to your needs, train you on how to maintain your own books, and help with support or troubleshooting when problems arise. 

Years.Now there are a few things you can do as a customer to be smart....1) make sure that the proposal and SOW are very detailed and nothing is left out.

I’m hoping this next one appraises better and, since I’m a loyal customer(!)

Personally, I'd like to see the return of more streamlined processes with the lenders (at least more so than they are now!). 

However, a STR is not considered a rental activity (section 469 of IRS code) if your rent it 7 days or less on average customer use and therefore not passive for tax purposes. 

Basically, its a great program but it is not designed for a great customer experience.

I have not worked with this company but doesn't sound good customer service from your review.