Now the tenant is claiming that since they did not receive the deposit/itemized deduction statement/ receipt within the 21 days, she is entitled to the full refund and threatening small claims court.

Keep your contractor in check and get an itemized quote prior to hiring.

My PM failed to let me know about the 21 day itemized rule, let alone initiate conversation with the the tenants for repairs and those tenants are refusing to pay anything past $4100 due to that technicality.  

Hii everyone, my name is Katelin and I am so excited and inspired to start this next part of my life, and I am so grateful to have found a community like this! My boyfriend and I are currently renting an apartment for...

After inspection we ask seller to fix few vital items like the heat wasn't working.

Some other items came into play were manager percentage of late fees and maintenance oversight fees and renewal fees.

If we know who left the items in the hallway, we gladly take them to the dumpster for them. 

Tell them to join the military.  

We have contractors who can get us estimates for inspection items and we use that to negotiate.A couple more pieces of advice I would like to leave you with:- Make sure your Agent is knowledgeable about rental properties and what it takes to get them rent ready.  

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