I respected him, thought he was doing well and helping ppl ....what did i miss ?

If it were me I would give them two or three months and respectfully answer their questions but also let them know what your ground rules are regarding taking calls and how you handle things - in other words be polite and also educative as to how you handle things.Good Luck!

With all due respect, Pace is a nobody just like I'm a nobody and you're a nobody.

The guide should help you out in that respect.

Be careful about working with PMs who don't really respect investors.

RESPECT!

Gotta respect the wise as long as they aren't cheating, lying, stealing or have malice intention. 

I would recommend keeping them, and gradually increasing rent on par with market increase + 1 to 2%.You could get a better qualified tenant, but they could be worse with money management, property respect, etc.

(I will ask that, out of respect for our current tenants’ security and privacy, to wait until your viewing appointment before walking the property.)If everything above is agreeable to you, let me know your availability over the next few days and I'd be happy to take you through the apartment.

I respect and understand your choice to find a new provider.