@Alecia Loveless  We plow AND salt , we dont give the customer an option . 

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Probably to protect their trust of their customers, and hope that we keep coming back, year after year.So today, I went back to my old business model:  A fair price for my properties. 

Quote from @Dave Foster: @Arthur Savery, This can be a great game plan called a diversification exchange. 

@Maxwell Silva - In marketing / advertising, products and services are not expected to be sold the first time a potential customer is exposed to them.

Each one of those things can make or break an approval and the end goal of cash flow.Feel free to reach out I enjoy helping and those states are where I focus as well as my friends, family and my customers/investors.

(We are working on a generalized survey to collect info on our buyers/potential buyers so we can make sure we understand who our customers are while trying to dial in their preferences and patterns.)You are doing great things. 

I dont want to hear about you selling me your course or advice at a "new customer price" .

If this is how they are treating a potential investor/customer who will bring them money, I wonder how they are going to treat existing investors who already have their capital tied up with Sunrise.Hope I am the last one!  

They changed their policy promptly.It seems to me that some companies could use this as a tactic to scare customers from discussing what they feel to be their version of events.