I'm a new investor (we are under contract for our first rental property)!
We really took the bull by the horns on this one and patched our way through 😅 but I would LOVE some recommendations for a Tax Specialist, lend...

In our student houses we use a programmable thermostat, but our building monitoring system has its own sensors and can override the wall thermostat and will not allow the temperature to get below 10C (50F) ... we are presently testing a new software load that will also prevent them from cooling the house too far in the summer.

However, we are taking over from a PM to self-manage and are inheriting the current setup.Our biggest concern is that this first communication from the tenant was a sob story asking for $500 back/off rent.

Do you want cheap, regardless of speed and communication? 

Does anyone have a recommendation for a reliable, quality cleaning company with great communication?

Here is how we usually handle situations like this: if a tenant communicates with us, we usually try to work something out with the tenant. 

Clearing potential building sites.  

@Nicholas Nakamurain order to be successful, you will need to build a network on the ground in Ohio with people you know and trust. buying a random property on the MLS in unknown condition based on other people looking at it, and putting it under management with people you have never met, will not work, and you will lose money.https://www.biggerpockets.com/forums/963/topics/1195280-expe...https://www.biggerpockets.com/forums/48/topics/1137397-balti...so - what's your plan? 

Rent was due by 5th but no communication on late payment and is not responding to my text/emails. 

@Sonja RevellsThey usually communicate to the seller there are liens and their proceeds would be less because of the payoffs.