So, you would want to have a plan ideally BEFORE you buy the property if pulling cash out is part of the long term plan. 

Although, I have zero unsatisfied customers to date.  

Having to order custom windows really pushed back the timeline.

I reached out but the thing is that they have a customer service type number and you can't get to an actual assessor.

Yes, as other people have mentioned - DSCR Lenders have prorprietary guidelines and generally offer more customized and shorter seasoning periods.  

There is no hard grading system on investment properties so “Class D” would be a subjective term but ideally it would refer to the “state/condition” of the property, “quality/affordability” of the tenant base and the “rent/income” it could provide.  

Their customer service is second to none and they've got more education and networking opportunities than any other company. 

The property's initial condition, though needing work, had strong bones, making it an ideal candidate for renovation.

I don't know the details of your lease - rents, length of lease, triple net, commission amount - but if it makes financial sense and makes the customer happy then absolutely pay for it.

I recommend Class A or B, not Class C if you're going to buy OOS and fly out to the areaAnytime a  turnkey provider, wholesaler, seller, agent etc that shows you a spreadsheet number with cash flow, appreciation, repairs, capital expenses etc those are ideal scenarios.