You'll need maintenance people, inspectors, agents to show the property, etc.RentRedi doesn't handle any of that.Regarding finding a PMC:Recommend exploring as many sources as possible to get referrals AND cross-reference them to get as much accurate information as possible.Check out NARPM.com, BP’s Property Manager Finder (BiggerPockets: The Real Estate Investing Social Network), etc.Also, encourage you to learn from the mistakes of others - by reading posts here on BiggerPockets about owners not having their expectations met by their current Property Management Company.

It depends on the number of Units, Residential or Commercial, Apartment Complex or mix of Single Family and Multifamily.Under 25 unit  - Tenant Cloud, RentechUnder 100 - Then Doorloop/Buildium.100+ - AppFolio, Yardi, Rent Manager.Apartment Management : Yardi seems to be wildly usedSingle Family ( Mixed ) - AppFolio seems to be popularRent manager has a good customer support team.

Just like everyone out their who are  Big company's like Walmart, Target, etc. have daily issues with customers that need to be resolved in person or online or complaints with the BBB. 

Have good customer service?

I highly encourage you to attend the next REI Central meeting on August 1st 6-8 pm at Palmetto Brewing Co 289 Huger St Charleston, SC 29403. 

Got the same, poor customer service.

that I think likely you can outdo Google customer service, haha.

Id reach out to them about the $10 fee, they're customer service has been very helpful with us.

I'm sharing this to encourage others that house hacking is possible even in a growing/desirable city.

It looked it was for someone else's loan There were also fees that I saw disclosed for the first time.They have a link for requests for refunds/customer services.